Frequently Asked Questions

  • CBeebies Land
  • Hotel FAQs
  • School FAQs

Where is CBeebies Land?

As you enter the Theme Park through the turnstiles onto Towers Street, CBeebies Land is at the bottom of the street on the right hand side, just past Corner Coffee.

What age group is CBeebies Land most suitable for?

CBeebies Land is the only place where you can meet, join in, and play with your favourite CBeebies characters. CBeebies is for little learners aged between 1 and 6.

Are there height restrictions for the rides in CBeebies Land?

Some CBeebies Land rides have height restrictions or require adult supervision. Please visit the rides and attractions page for the full details

Are there any places undercover to eat a Picnic?

Join our fantastic entertainment in Big Fun Showtime, a complete new area in CBeebies Land providing live entertainment, toilet and baby changing facilities and indoor and outdoor picnic areas.

Can I hire pushchairs?

Yes, strollers can be hired from Towers Trading Co, located on Towers Street. A £10 refundable deposit is required per stroller and a daily charge of £7.00/£10.00 per single/double stroller applies.

Are there areas of shade for my children in CBeebies Land during the summer?

In CBeebies Land there is a large area that is covered by a canopy in Big Fun Showtime.

Are there any baby changing facilities?

Yes, there are two excellent baby changing facilities available in CBeebies Land - large changing areas for mothers and fathers to use.

What arrangements are made for lost children?

Lost children will be taken to the CBeebies Clock Tower which stands at the centre of CBeebies Land. You can ask any member of staff for assistance if you or a member of your group becomes separated.

Where is CBeebies Land Hotel located?

CBeebies Land Hotel is located alongside the Alton Towers Hotel within our resort accommodation area. A dedicated parking space will be provided outside the hotel. The hotel is not located within CBeebies Land.

How do you access the Theme Park / CBeebies Land from the hotel?

The Theme Park entrance is accessible to hotel guests via the Monorail located close to Splash Landings Hotel. CBeebies Land is located at the bottom of Towers Street, just a short walk from the Theme Park entrance.

What is the check in/out time?

You can check into your room any time from 3pm, but you can arrive early and drop your bags off at the Hotel whilst you enjoy what the resort has to offer. Checkout time is 10am.

What type of rooms does the hotel have?

Guests can choose from a selection of themed rooms which have been designed with young children in mind.
Standard rooms, premium rooms and suites are available and all rooms are designed with a separate area for parents and for children.
Standard and premium rooms sleep up to 5 guests (double bed, bunk beds, truckle bed).
Suites are designed to up to sleep 7 guests (double bed, bunk beds, sofa bed, truckle bed).
All rooms also have a self-assembly cot.

What facilities do the rooms have?

Each room is beautifully themed and includes:
• A children’s entertainment wall in the child's separate sleeping area
• 24" TV in children's sleeping area and 30" TV in main area
• Fridge
• Bottle warmer
• One cot per room, bed guards can be provided on request
• Toddler friendly steps to the sink
• Children’s toilet seat
• Baby bath

Does the hotel have any accessible rooms?

The hotel has 5 fully accessible rooms which have been designed to take into account the needs of those with special requirements.

Does the hotel have a restaurant or bar?

On the ground floor of the hotel there is the Musical Meadow, the Toy Shop and the Windmill Restaurant.

Musical Meadow:
The Musical Meadow offers a year round entertainment programme which will keep the little ones busy throughout their stay. Parents can relax and unwind in the café bar area whilst watching their children enjoy the family entertainment.

Windmill Restaurant:
Choose from a healthy salad bar or a full a la carte menu where the little ones can choose from dishes like our very own fish finger dog, healthy pastas or a classic burger, they can even challenge our chefs to make them their very own pizza creation! The Windmill Restaurant will offer informal, fast friendly service. Pre-booking is recommended for evening meals.

What time is breakfast?

Breakfast is served between 7.00am and 9.30am – Pre booking is recommended 

Is there any entertainment?

CBeebies Land Hotel has a full year round entertainment programme which will keep the little ones busy throughout their stay. Running seven days a week, 12 hours a day hosted entertainment, the dedicated area will offer hosted activities, meet & greets, live shows and a disco as well as self-play.

 

Only guests staying in the CBeebies Land Hotel will get to enjoy the exclusive hotel entertainments.

Are towels & toiletries provided?

Towels and body wash are provided. Additional items such as toothpaste and nappies can be purchased in the Toy Shop located on the ground floor.

Is there porter service?

There is a 24 hour porter service. Guests are welcome to drop off bags at reception before their check-in time in order to enjoy the resort. A porter will be available to deliver your luggage to your room before you check-in later on.

Is there a Gym?

There isn’t a gym on site, but grown up’s can visit the Spa for a treatment or a session in the Aqua Relaxation Rooms which is located next to the CBeebies Land Hotel.

Are there any interconnecting rooms?

We do not have any interconnecting rooms. If you would like to be allocated rooms next to another party, please call us on 0871 222 1110* and we will try our best to accommodate this.

 

*Calls cost 13p per minute

Is there a pool?

Guest can enjoy the on resort Waterpark located alongside the Splash Landings Hotel (we recommend pre-booking the waterpark, this is not included in the price of your stay).

Is there free Wi-Fi?

Yes  powered by The Cloud, guests will need a log in. 

Do you get early entry in to park?

All of our hotel guests may enter the Theme Park to enjoy selected rides one hour earlier than the advertised opening time.

Can you use the facilities and restaurants in any hotel?

CBeebies Land Hotel guests may use the facilities and enjoy the entertainment in our other resort hotels. However only CBeebies Land Hotel guests may enter the CBeebies Land Hotel.

Where is CBeebies Land?

As you enter the Theme Park through the turnstiles onto Towers Street, CBeebies Land is at the bottom of the street on the right hand side, just past Corner Coffee.

Can I request assistance to help escort my class from the Theme Park entrance to CBeebies Land?

We will have hosts available who will be able to meet you and your group at the entrance. The host will then be able to escort you directly to the entrance for CBeebies Land. To request this service please email our Education team on education@alton-towers.com

Once inside CBeebies Land, how do I keep my group together and make sure that none of my pupils leave CBeebies Land?

Complimentary coloured bibs are available for your group to collect from Guest Services for the day. These should help you easily identify your class and keep the group together. In addition, CBeebies Land is surrounded by 1 metre high fences and the entrance/ exits are permanently staffed.

Are there height restrictions for the rides in CBeebies Land?

A small amount of rides have height restrictions. Please visit the rides and attractions page for the full details.

Are there areas of shade for my pupils in CBeebies Land during the summer?

In CBeebies Land there is a large area that is covered by a canopy in Big Fun Showtime.

When do I need to book and pay for my trip?

Provisional bookings can be made at any time by booking online or by calling our Contact Centre on 0871 282 5194. Your booking can then be amended and does not require payment until 10 working days prior to your trip.

What support is available for teachers?

We have the following documents to help with the planning of your trip:

  • Downloadable Risk Assessment
  • Free teacher planning tickets
  • Teacher VIP Days
  • 1 free teacher ticket for every 5 paying pupils
  • Downloadable Permission Slip

Where can I get more information?

Visit our website at www.altontowers.com/schools/